You will receive a Production Specification when you book space. If you are producing posters, your deadline will be specified on the Confirmation of Order. Posters delivered late may not be posted within the usual cycle.
Bus campaign posters are required 14 calendar days prior to the campaign start date.
Lift & Escalator and Tube Car Panel campaign posters are required 11 calendar days prior to the campaign start date.
4, 6 and 12 Sheet and Cross-track campaign posters are required 14 calendar days prior to the campaign start date.
Yes. A sales order is completed once you book space with us. Client documentation is then produced and sent to you, which you must check. If there are any discrepancies, you must contact Customer Service within 10 days of receipt.
If you are producing your own posters, you will also be sent poster specifications and details of delivery addresses.
Bus
Framed bus sites are posted from the Sunday prior to the start date of your campaign until the following Wednesday.
Direct application sites (non-framed) are posted from the Sunday prior to the start date of your campaign until the following Friday.
Rail
Tube Car Panel sites are posted from the Wednesday prior to the start date of your campaign until the following Thursday.
Lift & Escalator Panel sites are posted from the Wednesday night prior to the start date of your campaign until the following Thursday night.
Cross-track sites are posted from the Wednesday night prior to the start date of your campaign until the following Thursday night.
12 Sheet sites are posted from the Wednesday prior to the start date of your campaign until the following Thursday.
4 and 6 Sheet sites are posted from the Wednesday prior to the start date of your campaign until the following Thursday.
If you book your sites through an Agency or Specialist and we receive your posters on time, your Agency or Specialist will receive an Industry Format Posting Report. Otherwise, you will receive a letter from our Customer Service team confirming posting.
For more information on after-sales service, call Customer Service on 020 7482 3000 quoting your Campaign Reference Number.
Telephone Customer Service on 020 7482 3000 and we can check our stock control system. Please note that we don't keep posters once a campaign has expired.
Firstly, ensure that you always supply spare posters.
Then call 'Posterwatch', our dedicated poster damage reporting service, on 0845 600 8777 and leave a message. 'Posterwatch' messages are listened to every day and forwarded to our Operations team.
You will need to quote:
- Your name and company name.
- Your Campaign Reference Number.
- The town where you saw the bus and its Registration Number.
- The details of the defect.
For defective Underground and Rail postings, call 0845 600 8777.
You will need to quote:
- Your name and company name.
- Your Campaign Reference Number.
- The Underground station and the exact location of the poster
e.g. Oxford Circus, Victoria Line, Southbound.
- The Site Type e.g. 4 Sheet, 16 Sheet.
- The details of the defect.
We need all these details plus spare posters to be able to rectify the problem.
Yes.
The CBS Outdoor Production team will professionally print your posters to the highest standard at very competitive rates. Contact Spike Hallissey on 020 7482 3000 or email spike.hallissey@cbsoutdoor.co.uk for more details.
Alternatively, you can produce your own posters but they must be to our specifications. Production Specifications will be sent with your Order Confirmation.
Also, all campaigns booked with CBS Outdoor will require a quantity of spare posters to refurbish the campaign in case of damage. This quantity will be indicated within the Production Specifications sent with your Order Confirmation. If CBS Outdoor is handling your production, our Production quote will include the required number of spares.
Given sufficient notice, we can plan a tour of your ads for you. Your Sales Account Manager will be able to help you.
Call our Finance team with any queries that you might have on 020 7482 3000.
A statement is sent to every client to show current status of account. If you feel any information is incorrect, please contact a member of the Credit Control team on 020 7482 3000.
Yes. CBS Outdoor vets and approves all artwork on behalf of its franchise partners (London Underground, Docklands Light Railway and regional bus and coach companies. For further details, please refer to our Copy Approval Information section. DO NOT PRINT POSTERS UNTIL YOU HAVE HAD THE DESIGN APPROVED.
Yes. Please click here for detailed information about what is and isn't acceptable to display on our media.