CBS Outdoor is fully committed to providing an efficient after-sales service and excellent customer care. Our dedicated Customer Service team handles all enquires once a booking has been made and will provide details of when posters are due and where to send them, through to billing and payment terms.

To keep transactions as smooth as possible, we operate an 'End-to-End' service. This means that one member of the team will handle your booking from start to finish of your campaign, offering you a permanent point of contact for all enquiries.

For further information please contact Nigel McDonald, Head of Customer Service on 020 7428 2800, or email nigel.mcdonald@cbsoutdoor.co.uk

FAQs

What is the copy deadline for my posters?

You will receive a Production Specification when you book space. If you are producing posters, your deadline will be specified on the Confirmation of Order. Posters delivered late may not be posted within the usual cycle.

Bus campaign posters are required 14 calendar days prior to the campaign start date.

Lift & Escalator and Tube Car Panel campaign posters are required 11 calendar days prior to the campaign start date.

4, 6 and 12 Sheet and Cross-track campaign posters are required 14 calendar days prior to the campaign start date.

Will I receive confirmation of my booking?

Yes. A sales order is completed once you book space with us. Client documentation is then produced and sent to you, which you must check. If there are any discrepancies, you must contact Customer Service within 10 days of receipt.

If you are producing your own posters, you will also be sent poster specifications and details of delivery addresses.

When will my campaign be posted?

Bus

Framed bus sites are posted from the Sunday prior to the start date of your campaign until the following Wednesday.
Direct application sites (non-framed) are posted from the Sunday prior to the start date of your campaign until the following Friday.

How will I know that my posters are up?

If you book your sites through an Agency or Specialist and we receive your posters on time, your Agency or Specialist will receive an Industry Format Posting Report. Otherwise, you will receive a letter from our Customer Service team confirming posting.

For more information on after-sales service, call Customer Service on 020 7482 3000 quoting your Campaign Reference Number.

I want to book some more space. How can I find out whether there are any of my posters left?

Telephone Customer Service on 020 7482 3000 and we can check our stock control system. Please note that we don't keep posters once a campaign has expired.

One of my posters is damaged. What can I do to get it fixed?

Firstly, ensure that you always supply spare posters.

Then call 'Posterwatch', our dedicated poster damage reporting service, on 0845 600 8777 and leave a message. 'Posterwatch' messages are listened to every day and forwarded to our Operations team.

You will need to quote:
· Your name and company name.
· Your Campaign Reference Number.
· The town where you saw the bus and its Registration Number.
· The details of the defect.

For defective Underground and Rail postings, call 0845 600 8777.

You will need to quote:
· Your name and company name.
· Your Campaign Reference Number.
· The Underground station and the exact location of the poster
e.g. Oxford Circus, Victoria Line, Southbound.
· The Site Type e.g. 4 Sheet, 16 Sheet.
· The details of the defect.

We need all these details plus spare posters to be able to rectify the problem.

Can CBS Outdoor print my posters for me?

Yes.

The CBS Outdoor Production team will professionally print your posters to the highest standard at very competitive rates. Contact Spike Hallissey on 020 7482 3000 or email spike.hallissey@cbsoutdoor.co.uk for more details.

Alternatively, you can produce your own posters but they must be to our specifications. Production Specifications will be sent with your Order Confirmation.

Also, all campaigns booked with CBS Outdoor will require a quantity of spare posters to refurbish the campaign in case of damage. This quantity will be indicated within the Production Specifications sent with your Order Confirmation. If CBS Outdoor is handling your production, our Production quote will include the required number of spares.

Can you arrange a site tour of my campaign?

Given sufficient notice, we can plan a tour of your ads for you. Your Sales Account Manager will be able to help you.

I don't understand my invoice. Who can explain it to me?

Call our Finance team with any queries that you might have on 020 7482 3000.

Why have I received a 'red letter' statement?

A statement is sent to every client to show current status of account. If you feel any information is incorrect, please contact a member of the Credit Control team on 020 7482 3000.

Do I need to get my campaign creative approved prior to posting?

Yes. Please click here for detailed information about what is and isn't acceptable to display on our media.